Terms of use - TaxZerone

Please read these Terms of Use (“Terms”) carefully before accessing or using any website, application, or subdomain operated by TaxZerone LLC, including TaxZerone.com and any white-labeled or partner-branded versions (collectively, the “Website” or “Services”).

The Website and Services are owned and operated by TaxZerone LLC(“TaxZerone,” “we,” “our,” or “us”).

By accessing, registering for, or using the Website or Services, you (“you,” “your,” or “User”) agree to be legally bound by these Terms. If you do not agree, you must not use the Services.

1. Eligibility and Acceptance

• You must be at least 18 years of age and legally capable of entering into a binding agreement to use the Services. By using the Website, you represent and warrant that you meet these requirements.
• Your continued use of the Services constitutes acceptance of any updates or modifications to these Terms.

2. Modification of Terms

We may revise or update these Terms from time to time. Updated Terms will be effective upon posting on the Website or upon notice provided by reasonable means. Continued use of the Services after such changes constitutes your acceptance of the revised Terms.

3. Description of Services

TaxZerone provides an online tax preparation and electronic filing platform that allows users to prepare and electronically submit federal and applicable state tax forms to the Internal Revenue Service (“IRS”) and other tax authorities.

TaxZerone is a software provider and electronic transmitter. We do not act as your accountant, tax advisor, or legal representative.

4. Mobile Applications

TaxZerone may offer mobile applications (“Apps”) for iOS, Android, or other platforms. Your use of the Apps is subject to these Terms and any additional terms imposed by the applicable app store.

We do not guarantee that the Apps will be compatible with all devices, operating systems, or versions. We may update, modify, or discontinue any App or feature at any time without notice.

You acknowledge that Apple Inc., Google LLC, and other app store providers are not parties to these Terms and have no responsibility for the Apps or their content.

5. No Tax, Legal, or Financial Advice

TaxZerone does not provide tax, legal, or financial advice.

Any information, calculations, prompts, or guidance provided through the Website are for general informational purposes only and are based entirely on the information you supply. You are solely responsible for determining the accuracy and appropriateness of your tax filings.

You are strongly encouraged to consult a qualified tax professional regarding your specific tax situation.

6. User Responsibility and Accuracy of Information

You are solely responsible for:

• The accuracy, completeness, and truthfulness of all data entered into the Website
• Reviewing all tax forms prior to submission
• Ensuring compliance with all applicable federal, state, and local tax laws

TaxZerone does not independently verify user-provided information and is not responsible for errors, penalties, interest, or other consequences resulting from inaccurate or incomplete data.

7. Authorization to File and IRS Compliance

By submitting a return through TaxZerone, you represent and warrant that:

• You are the taxpayer, or
• You are legally authorized to file on behalf of the taxpayer (e.g., valid power of attorney or IRS authorization)

Where required by the IRS, you agree to electronically sign and retain applicable authorization forms, including but not limited to IRS Forms 8453 and 8879 .

You acknowledge that IRS acceptance of any return is not guaranteed.

8. Rejected Returns

If a return is rejected by the IRS or another tax authority, it is your responsibility to:

• Review the rejection notice
• Correct any identified errors
• Resubmit the return through TaxZerone

TaxZerone is not responsible for rejected returns or delays caused by incorrect or incomplete information.

9. Tax Payments and Payment Methods

If your tax return reflects a tax balance due, you are solely responsible for ensuring that the full amount owed is paid to the IRS or applicable tax authority by the required deadline.

If you choose Electronic Funds Withdrawal (EFW) at the time of filing, TaxZerone will transmit your payment request as authorized.

If you choose any other payment method, including but not limited to:

• EFTPS
• Credit or debit card
• Check or money order
• IRS Direct Pay

You acknowledge and agree that:

• TaxZerone is  not responsible for initiating, processing, confirming, or tracking those payments
• You are solely responsible for timely payment and compliance
• Any penalties, interest, or enforcement actions resulting from non-payment or late payment are your responsibility

10. Pricing, Fees, and Payments

All prices, fees, discounts, and promotions are subject to change without notice. You will be charged the amount displayed at checkout at the time your order is completed.

All fees are non-refundable except as expressly stated in the Refund Policy.

11. Refund Policy

Refund requests must be submitted within 30 days of order completion.

Refunds may be issued only under the following circumstances:

• You were charged but unable to access your return
• You were charged multiple times for the same order

Refunds will not be issued for returns that have already been transmitted to the IRS.

Approved refunds will be processed within 7–10 business days, depending on your financial institution.

12. SMS and Electronic Communications

If you opt in to receive SMS/text messages, you expressly consent to receive transactional and service-related messages from TaxZerone at the mobile number you provide.

Messages may include:

• Filing status updates
• Submission or acceptance notifications
• Account or security alerts
• Service-related communications

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact support@taxzerone.com.

Consent to receive SMS messages is not a condition of purchase or use of the Services.

13. Electronic Communications and Consent

By using the Services, you consent to receive communications electronically, including emails, in-app notifications, and SMS messages (where opted in).

You agree that electronic communications satisfy any legal requirement that such communications be in writing. You are responsible for maintaining accurate contact information and access to electronic communications.

14. User Conduct

You agree not to:

• Use the Website for unlawful or fraudulent purposes
• Interfere with or disrupt the Website or other users
• Upload malicious software, viruses, or harmful code
• Post false, misleading, defamatory, obscene, or abusive content
• Attempt unauthorized access to systems or data
• Reproduce, distribute, or exploit Website content without authorization

All Website content is protected under U.S. copyright and intellectual property laws.

15. Monitoring and Compliance

We reserve the right to monitor usage of the Website to:

• Ensure compliance with these Terms
• Protect users and system integrity
• Comply with legal or governmental requests

User data and communications may be disclosed if required by law.

16. Third-Party Services

Certain features or services made available through the TaxZerone platform may be provided, supported, or facilitated by third parties (“Third-Party Services”). These services are offered solely for your convenience and may include, without limitation, postal mail delivery, payment processing, identity verification, SMS or email communications, and data hosting.

TaxZerone does not control and is not responsible for the performance, availability, accuracy, security, pricing, or timelines of any Third-Party Services. Delivery times, service availability, and outcomes may vary based on the third party’s processes, policies, or system availability.

TaxZerone may add, modify, replace, suspend, or discontinue any Third-Party Services at any time, with or without notice, and does not guarantee the continued availability of any specific third-party feature.

Your use of any Third-Party Services may be subject to separate terms, conditions, and privacy policies imposed by the applicable third party. TaxZerone is not responsible for your compliance with such third-party terms.

To the maximum extent permitted by law, TaxZerone shall not be liable for any delays, failures, errors, or damages arising from or related to the use or unavailability of Third-Party Services.

17. Disclaimer of Warranties

The Website and Services are provided on an “as-is” and “as-available” basis.

TaxZerone disclaims all warranties, express or implied, including but not limited to warranties of accuracy, reliability, merchantability, fitness for a particular purpose, or uninterrupted service.

18. Limitation of Liability

To the maximum extent permitted by law, TaxZerone shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including penalties, interest, lost profits, or lost data.

TaxZerone’s total liability shall not exceed the amount paid by you for the applicable Services.

19. Indemnification

You agree to indemnify and hold harmless TaxZerone, its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including attorneys’ fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your submission of inaccurate or unauthorized tax information

20. Termination

We may suspend or terminate your account and access to the Services at any time if we believe you have violated these Terms or applicable laws.

21. Privacy

Your use of the Services is subject to our Privacy Policy, which describes how we collect, use, and protect your information.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict-of-law principles.

23. Contact Information

If you have questions regarding these Terms, please contact us at: support@taxzerone.com